Refund Policy

Refund policy

As a general policy, all sales are final. We do not offer refunds or exchanges for any of our apps, services or paid features. Once a transaction is completed, it is considered final and non-refundable.

Exceptions

We may offer refunds in the following exceptional circumstances:

• Technical issues: you experience persistent technical problems that prevent you from using the purchased product or service, and our support team is unable to resolve the issue.
• Duplicate charges: you were accidentally charged more than once for the same transaction or subscription period.

To request a refund under these exceptions, please contact us within 7 days of the transaction. All refund requests are subject to review and approval at our sole discretion.

Once approved, refunds are initiated within 2 business days and credited to your original payment method within 5 to 7 business days, in line with payment gateway and banking timelines.

How to request help

If you believe a charge was made in error or you are facing problems using a paid feature, email us at support@noxtech.co.in with the order ID, date and a description of the issue, and we will do our best to help.